First Line Supervisors in the Federal Service: Their Selection, Development, and Management

This report is the second in a five-study series undertaken by the Academy to address the changing roles of federal managers in the 21st Century.

It outlines the challenges and opportunities that federal agencies face in building successful first-line supervisors, those individuals responsible for the work of non-supervisory employees. An extensive array of information was collected and considered, including demographic data, studies and surveys, and opinions of supervisors, key executives, human resources professionals, and non-supervisory employees.