Farm Service Agency: A Clear Path Forward to Providing the Highest Level of Customer Service

By providing producers with income support and disaster assistance, helping to ensure producers have access to credit, and assisting producers with resource conservation practices, USDA’s Farm Services Agency (FSA) plays a vitally important role in supporting American agriculture.

The Academy formed a Panel of five Fellows supported by a professional study team to conduct this year-long study based on extensive independent research, including interviews with agency officials in both headquarters and the field; employee groups; external customer/stakeholder groups and oversight bodies; and in-person visits to FSA’s local service centers and state offices.

The Panel reviewed the challenges to FSA’s service delivery efforts, the constraints it faces in adjusting to these challenges, and the agency’s ongoing efforts improve customer service.