After Yellow Ribbons: Providing Veteran-Centered Services

As part of an effort to help VA improve its service to the new and earlier generation of veterans, Congress asked the National Academy of Public Administration to study the management and organizational challenges facing VA.

Over the last several years, a number of distinguished panels, including a Presidential Commission led by former Senator Robert J. Dole and former Secretary of Health and Human Services Donna E. Shalala, have studied a variety of obstacles to prompt service and timely care for veterans and have made dozens of recommendations for improvement.