A Model and Process for the Certified Assessment of Human Resources Systems: A Pathway to Assurance

As one of the nation’s most prestigious and respected public universities, the University of California (UC) needs high quality human resources (HR) policies and programs to support its world class academic and research operations. In addition, the UC Board of Regents requires assurances that HR policies are applied appropriately and consistently throughout the ten campuses, five medical centers and two national laboratories that comprise the UC system. To satisfy these needs, UC leadership sought validated HR standards to measure performance; assessment processes that compare performance against the standards and identify any necessary remedial actions; and external validation that certifies compliance with the standards.